Privacy Policy

Last Updated: January 2025

At Filming Flow ("we", "us", or "our") we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (www.filmingflow.com) or use our creative and production services. By accessing or using our website or services, you agree to the terms of this Privacy Policy.

Key points (short):

We collect only the information necessary to provide our services.
We do not sell your personal information to third parties.
We implement security measures to protect your data, but no system is 100% secure.
You can request access, correction or deletion of your personal data.

1. Information We Collect

1.1 Personal Information

When you contact us, request a quote, register for services, or transact with us, we may collect personal information such as:

Name, email address, phone number
Company name, job title
Project details (scripts, briefs, production requirements)
Billing and payment information (when you pay for services)
Communications between you and our team (emails, chat logs, support tickets)

1.2 Non-personal Information

We also automatically collect non-personal information when you visit our site, including:

Device & browser information (IP address, browser type, OS)
Usage data (pages visited, time on site, referrer)
Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information for purposes including but not limited to:

Service delivery: to provide, manage and fulfil creative/production services
Communication: to reply to inquiries, send project updates, invoices and support
Improvement: to improve our website, portfolio, and service offerings
Marketing: to send promotional messages only if you consent or opt-in
Security & compliance: to detect misuse, prevent fraud, and comply with legal obligations

3. Legal Basis for Processing (for EEA users)

If you are in the EEA, we process personal data based on:

Contractual necessity: to fulfil a contract you have with us
Legitimate interests: for business operations and fraud prevention (balanced against your rights)
Consent: where you have given explicit permission (e.g., marketing)
Legal obligation: to comply with applicable laws

4. Cookies & Tracking

We use cookies and similar technologies to remember preferences, analyze traffic and improve site experience. You can control or disable cookies via your browser settings; however disabling may affect site functionality.

5. Sharing & Disclosure

We may share your information in the following limited circumstances:

Service providers: trusted third parties who help us operate (hosting, payment processors, email providers)
Business transfers: in connection with sale, merger, or reorganization
Legal reasons: when required by law or to protect rights, safety or property
With your consent: when you explicitly allow sharing

We require third parties to use appropriate safeguards and not to use your data for other purposes.

6. Data Security

We implement reasonable technical and organizational safeguards such as encrypted transmissions, secure servers, access controls and regular security reviews. While we strive to protect your data, no method of transmission or storage is completely secure.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purpose it was collected for, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, we securely delete or anonymize the data.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

Access to the personal data we hold about you
Correction of inaccurate data
Deletion or restriction of processing
Data portability
Objecting to certain processing (including marketing)
Withdrawing consent (where applicable)

To exercise any of these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

9. International Transfers

Data may be processed or stored in countries other than your own. Where transfers occur, we implement safeguards such as standard contractual clauses or other lawful mechanisms to protect your data.

10. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, contact us and we will delete it promptly.

11. Changes to this Policy

We may update this Privacy Policy occasionally. We will post the updated policy on this page and update the "Last Updated" date. Please review periodically.

12. Contact Us

If you have questions or wish to exercise your data rights, contact our Data Protection team:

Data Protection Officer
Filming Flow
Email: privacy@filmingflow.com
Phone: +91 88688 65816
Address: Sector 18, Noida, Uttar Pradesh – 201301, India

If you are in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority.